HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We answer messages and emails in the order they are received and we try to respond as promptly as possible. We try to reply within 24 hours of receiving a message or email.
GENERAL SHIPPING INFORMATION:
Our store processes and ships out all orders Mondays - Fridays (excluding major holidays). After placing your order, your package should be shipped out within 1~2 business days after your order is placed, and you will receive an email with the tracking number soon after. USPS Priority mail is our primary shipping method. We currently only ship within the United States.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Once an order is placed, our staff can pack and ship your order within hours, so it's not always possible to process address change requests. If you notice an error, please CALL us ASAP at 406-859-6725 with your name and order # so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our store, but we'll do everything we can!
HOW LONG IS THE PROCESSING PERIOD?
Order processing times are between 1~3 business days after the day you placed your order. Most packages are prepared within 24 hours, but if our store is exceptionally busy, processing times may go up to 3 business days following the day you placed your order.
WILL MY ORDER COME IN ONE PACKAGE?
Depending on your order, you may receive separate packages that may possibly arrive 1~2 business days apart. Generally each item is shipped in it's own package due to weight.
OUT OF STOCK/BACKORDERED ITEMS:
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just automatically refund you for those items.
ADDRESS CHANGES:
Once an order is placed, our staff can pack and ship your order within hours, so it's not always possible to process address change requests. If you notice an error, please CALL us ASAP at 406-859-6725 with your name and order # so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our store, but we'll do everything we can!
WHAT IF I GAVE YOU THE WRONG ADDRESS?
If you notice the address is wrong, contact us immediately at 406-859-6725 and if it has not shipped, we can make that correction for you. If the address given was wrong and the item has already shipped, you will be responsible for any additional shipping costs. If we ship an item and you do not claim it and it’s returned, you will be responsible for the additional shipping.
DO YOU SHIP INTERNATIONALLY?
No, we do not ship our gravel international.
I RECEIVED A DAMAGED ITEM, WHAT DO I DO?
We apologize that your shipment didn't arrive in perfect condition! Please contact us with your name and order number for further assistance.
HOW CAN I TRACK MY ORDER?
Simply go to the Track My Order link on the Home Page or in the Main Menu and input your tracking number to see where your package is. If you need further assistance, we are always willing to help you.
WHY ISN'T MY TRACKING NUMBER WORKING?
Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers' systems. International shipping usually takes between 2-4 weeks, so you can estimate that it will take about that long from the time your package ships until you'll receive it. If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped.
THE TRACKING NUMBER SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY ORDER?
All domestic (U.S) delivery issues become the responsibility of USPS once it’s been shipped from our warehouse or suppliers. You can contact USPS at (800) 275-8777 to locate your package at your local post office.
WHAT DO I DO IF SOMETHING IS MISSING IN MY ORDER OR IS DAMAGED?
If any of your purchased items are missing or are damaged please contact us immediately to resolve the issue. We have a Money Back Guarantee which lasts 30 days prior to the delivery of your order so make sure to contact us within that time frame. To get a hold of us to assist you please either use the Contact Us tab or email us at rockdiggers@gmail.com.
HOW DO YOU SHIP YOUR GRAVEL?
We us USPS for our shipping. We usually ship our gravel by USPS Priority Flat Rate. That means you should have your gravel in just a few days from ordering. Other items may vary on shipping times.
WHAT IS YOUR RETURN POLICY?
Depending on what you purchased, we have different policies. If it’s gravel and has been washed, we cannot give a refund. We cannot resell washed gravel. Jewelry or other items have a 30 day return policy, unless otherwise stated, but must be in original condition. See our full return policy HERE.
ARE YOU PET FRIENDLY?
Yes, as long as your pet is friendly, and you keep it leashed and under your control at all times.
WHAT IS YOUR PRIVACY POLICY?
You can find our Privacy Policy Here